Products >> Samsung PABX Officeserv, DCS, NX Switchboard Telephone Systems

Samsung NX PABX Switchboard Telephone Systems

Samsung PABX NX-308 Switchboard Samsung PABX NX-308 Switchboard Telephone System

Remote Programming


Distance and time does not matter when changing customer data. Remote programming allows the technicians to access the system database from a remote location.

2 Door Phones
You may want to have door phones for the backdoor as well as for the front door to monitor separately. NX meets this requirement.

Enhanced SMDR
The SMDR provides detailed call data information and can produce a printout of the customer database as well. This is helpful when a new programming is required.

Keyset Compatibility
Current keysets for SKP-308H, SKP-36HX and SKP-816H can be connected to the NX. Samsung's various keysets are from the same family.

Multi-language Display
English, Spanish and Portuguese are available for your LCD display. Thus the language will not be an obstacle to using the display.

Call Metering
Three types of call metering are available to meet the needs of your call accounting system.

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Samsung PABX NX-820 Switchboard Samsung PABX NX-820 Switchboard Telephone System

Remote Programming
Distance and time does not matter when changing customer data. Remote programming allows the technicians to access the system database from a remote location.

2 Door Phones
You may want to have door phones for the backdoor as well as for the front door to monitor separately. NX meets this requirement.

Enhanced SMDR
The SMDR provides detailed call data information and can produce a printout of the customer database as well. This is helpful when a new programming is required.

Keyset Compatibility
Current keysets for SKP-308H, SKP-36HX and SKP-816H can be connected to the NX. Samsung's various keysets are from the same family.

Multi-language Display
English, Spanish and Portuguese are available for your LCD display. Thus the language will not be an obstacle to using the display.

Call Metering
Three types of call metering are available to meet the needs of your call accounting system.

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Samsung PABX NX-1232 Switchboard

Samsung PABX NX-1232 Switchboard Telephone System

Remote Programming
Distance and time does not matter when changing customer data. Remote programming allows the technicians to access the system database from a remote location.

2 Door Phones
You may want to have door phones for the backdoor as well as for the front door to monitor separately. NX meets this requirement.

Enhanced SMDR
The SMDR provides detailed call data information and can produce a printout of the customer database as well. This is helpful when a new programming is required.

Keyset Compatibility
Current keysets for SKP-308H, SKP-36HX and SKP-816H can be connected to the NX. Samsung's various keysets are from the same family.

Multi-language Display
English, Spanish and Portuguese are available for your LCD display. Thus the language will not be an obstacle to using the display.

Call Metering
Three types of call metering are available to meet the needs of your call accounting system

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Samsung DCS PABX Switchboard Telephone Systems

Samsung PABX DCS 408 Switchboard

Samsung PABX DCS 408 Switchboard Telephone System

The DCS 408 is easy to use and easy to grow with one touch buttons that can be programmed for the features you'll need all the time. Accessing the multitude of other features is a breeze with 'Help' prompts magically appearing to guide you through during each stage of your call. With a proven record of reliability and extensive experience, Samsung now brings you the cost effective digital Telephone Systems which has the same powerful features set of the Samsung DCS 408 Easy to install and use with advanced digital functionality Samsung DCS408 is perfect for any size small to medium business.

Features

  • Simple Configuration
  • One Processor & One Board
    -Type A (DCS-408 ISDN) : 2BRI + 4DLI + 4SLi
    -Type B (DCS-408 Aanlog) : 4TRK + 4DLI + 4SLI
  • Practical MISC (1SIO + 1 Int/Ext MOH + 1 Dry Contact)
  • Easy Installation & Maintenance
    -Plug & Play
    -PC Programming & Maintenance (For Type A)
  • Slim and Simple Design
  • ISDN INTEGRATION : BRI CLIP (Calling Line Identification Presentation)DDI, MSN
  • PC-MMC (For BRI : Type A)Optional S/W package Easy Connection through the DB9 connector in the SIO Option (via MODEM : Remote PC-MMC).
  • Uniform Call Distribution
  • Least Cost Routing
  • Easy Installation (Plug & Play)
  • Default program DSS buttons (DT/DS/Function keys)
  • Easy Connection through the Modular Jack connector
  • Compact Size ( 350 x 190 x 60 mm, 2Kg )
  • Uniform Call Distribution - Sophisticated Call Handling
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Samsung PABX DCS 816 Switchboard

Samsung PABX DCS 816 Switchboard Telephone System

Caller Identification
The Caller ID option on the DCS phones shows the caller's name and number, even if you are on the other line. In addition, a single keystroke will save the caller's number so that you can easily return the call. The Caller ID can store up to 250 n

Uniform Call Distribution - Sophisticated Call Handling
The DCS provides a sophisticated call handling facilities to optimize its services to callers. When a group receives a call, the DCS will direct the call to the first available person in that group. If no operator is available to answer the call, the system will play a message which reassures the caller that assistance will be provided as soon as possible. System flexibility enables group supervisors to monitor the status of all incoming calls, and to bring the staff in and out of a group as necessary.

Reports and statistics available to group supervisors include:

  • Number of total calls
  • Number of calls waiting
  • Average queue time and longest waiting time
  • Number of times that all agents were busy
  • Average number of rings before the calls were answered
  • Average service time after the calls were answered
  • The DCS Daughter Cards - Easily Add Handsets, Fax Machines or Modems
    You can add a fax machine, a modem or an additional handset - even a cordless type - to an existing DCS keyphone without a problem. With the optional DCS Daughter Card, the additional devices operate completely independently.

    The fax machine or the modem can have its own extension number so you can send and receive faxes or data while making calls.

    Dect Compatibility - The Freedom To Move
    With cordless handsets utilizing the power of the DCS and DECT digital systems, you have the freedom to move around the office. Wherever you are in the office, people can contact you.

    Auto Attendant - DCS 24-Hour Receptionist
    With the DCS Auto Attendant option, you can be sure that the incoming calls are never on hold for long. The Auto Attendant can answer multiple calls simultaneously and provide individualized greetings. External callers are prompted by the Auto Attendant to directly dial the extension number of the person, and thus bypassing the operator.

    If no extension is dialed within a specified time, the call will be automatically connected to the operator or another extension. The Auto Attendant can either work independently or together with a voice processing system.

    Teleconferencing - Group Discussion Facility
    The DCS allows for any combination of up to five extensions or trunk lines for a teleconference. People can be added to or remove from the group once it is established, so you can drop in or out of the teleconference when it suits you to do so.

    Call Management - Comprehensive Telephone Management Facilities
    The DCS system provides a variety of comprehensive data for management purposes, including cost reports and detailed reports of both incoming and outgoing calls. The system can also be programmed to restrict certain types of calls (for example, international or premium rate numbers) to help eliminate any abuse of the telephone system. And with the comprehensive cost saving function, the DCS ensures that all calls are made at the most economic rate.

    Integral Paging - Paging Facilities Available To All Users
    The DCS keyphone system provides an integral paging system, which can be tailored to suit the caller's needs.
    Specifications

    Stations 16 (12 Keysets, 4 SLT's)ISDN Channels 8 ( 4BRI ports) Analogue C.O. Lines 8 or 10 or 0Music channel 1 (Internal or External) External 1 General-purpose Dry Contact 1 Serial I/O ports 2 (DB9 connectors)Auto Attendant channels 4 Analogue Caller ID channels8 (Non-blocking)

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Samsung DCS Compact

Samsung DCS COMPACT

Caller Identification
With DCS display feature phones, the Calling Line ID option shows you the name and number of the person calling, even if they are waiting on the line while you are on another call. What's more, a single keystroke will save the caller's number so that you can easily return their call. The Calling Line ID function stores up to 250 names, so you will always know when your key contacts are calling you.

Uniform Call Distribution - Sophisticated Call Handling
DCS gives you sophisticated call-handling facilities to optimize service to callers. When a group receives a call, the DCS will direct the call to the first available person in that group. If no assistance is available and the call is held in a queue, the system will play a message to the caller, reassuring them of prompt attention as soon as a call handler becomes free.
System flexibility enables group supervisors to monitor the status of all incoming calls, and to bring the staff in and out of a group as necessary.

Reports and statistics available to group supervisors include:
Total calls
Number of calls waiting
Average queue time and longest wait
Number of times all agents were busy
Average ring time before answer
Average service time after answer

Voice Dialer - Automatic Voice Recognition Dialing
With the optional DCS Voice Dialer, remembering phone numbers or hunting for scraps of paper is a thing of the past. Just lift the handset, press a button and say the name of the person you want to call. The DCS does the rest for you. What could be easier?

The DCS Daughter Cards - Easily Add Handsets, Fax Machines or Modems
If you want to add a fax machine, modem or an additional handset - even a cordless type - to an existing DCS keyphone, no problem. Thanks to the optional DCS Daughter Card, the additional device operates completely independently. It even has its own extension number, so you can send and receive faxes or data while making calls.

Dect Compatibility - The Freedom To Move
Utilizing the power of the DCS system, DECT digital cordless handsets give you the functionality of the DCS with the freedom to move around the office, knowing that people who need to contact you will still be able to do so.

Auto Attendant - DCS' 24-Hour Receptionist
With the DCS Auto Attendant option, you can be sure that incoming calls are never kept waiting. Auto Attendant can answer multiple calls simultaneously, even giving each one an individual greeting. External callers are prompted by the Auto Attendant to dial for direct connection to the right person, without operator intervention. If no number is dialed within a specified time, the call will be automatically connected to the operator or another extension. And of course Auto Attendant can work independently or together with a voice processing system.

Teleconferencing - Group Discussion Facility
If you need to bring people into a teleconference, DCS lets you link any combination of up to five extensions or trunk lines for group discussions.What's more, you can add or remove people to and from the group once it is established, so you can drop in and out of a conference when it suits you to do so.

Call Management - Comprehensive Telephone Management Facilities
The DCS system provides a comprehensive variety of data for management purposes, including cost reports and details of both inbound and outbound calls. The system can also be programmed to restrict certain types of calls, to international or premium rate numbers for example, helping to eliminate abuse of the telephone system. And with a comprehensive least-cost routing function, the DCS ensures that all calls are made at the most economical rate.

Integral Paging - Paging Facilities Available To All Users
Through the DCS' keyphone the system provides an integral paging system which can be tailored to suit your needs or data while making calls.

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Samsung PABX iDCS 100 Switchboard

Samsung PABX iDCS Switchboard Telephone System

The iDCS 100 has everything you need to take your business to the next level. With cutting edge networking capabilities, you can link a remote location to operate transparently as a single entity. Voice Over Internet Protocol (VoIP) offers stare-of-the-art convergence technology that allows you to make voice calls over your existing intranet. Features like computer telephony integration (CTI), automatic call distribution (ACD) and so much more. Best of all, with the iDCS 100's scalable architecture, you don't need to make a big investment now to be prepared for tomorrow's growth.

Features:

Walking Class of Service
Allows the user to make calls or use features from a restricted station.

Tenant Service
Allows you to treat each tenant separately or as groups

ACD
Facilitates the deployment of a call center application

CTI
Allows the IDCS 100 and your PC to integrated on a LAN

VoIP
Voice over Internet Protocol(VoIP) provides a gateway to your LAN or WAN, allowing telephone calls over the data network.

Networking
Connect up to four IDCS systems to act like one. Enhanced version software.

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Samsung OfficeServ PABX Switchboard Telephone Systems

Samsung PABX OfficeServ 12 Switchboard

Samsung PABX OfficeServ 12 Switchboard Telephone System

OfficeServ 12 provides an optimized solution for micro office through WLAN and compact IP PBX.

Mobility in your office with Wireless LAN
The Wireless LAN service of OfficeServ frees you from the limitations of your office and provides you with significant cost effeciencies because the quality voice and data service of OfficeServ removes unnecessary cabling and maintenance.

Straightforward and slim design digital phone
OfficeServ 12 supports user-friendly digital phone and WLAN phone. To help you take advantage of the features of OfficeServ 12, OfficeServ phones have LCD screens and navigation buttons.

3 TRK, 2 BRI Option
OfficeServ 12 supports three analogue trunk lines and Caller ID features and 2 BRI option supports 2 BRI line (4 channel)

8(+1) Station Lines
OfficeServ 12 supports 8(+1) station lines: 1 line for digital phone (+1 SLT or digital phone through 2 B option card), 2 Hybrid (digital phone or SLT), and 5 lines for analogue phones.

1 WLAN AP
OfficeServ 12 supports Voice over Wireless LAN and IP network interface through Wireless LAN access point.

Plug & Play
OfficeServ 12 supports the plug & play feature and is easy to install.

Caller ID on SLT and Digital Phone
OfficeServ 12 supports Caller ID on SLT and Digital Phone.

Voice over IP
OfficeServ 12 supports 4 channel quality Voice over IP service with MGI Daughter board. (3 Q 2004)

LAN Interface
OfficeServ 12 supports 2 ports LAN connection (10/100 BASE-TX). One port is connected to the HUB or RJ-45 LAN Interface and the other is for WLAN access point.

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Samsung PABX OfficeServ 7030 Switchboard Samsung PABX OfficeServ 7030 Switchboard Telephone System

The New OfficeServ 7030 completes the OfficeServ 7000 range. This is a small wall mounted system aimed at the small business market of under 20 extensions and is expected to replace the 408, 816 & OfficeServ 12 when it is released later this year.

IP enabled key system, Wired + Wireless IP communications, 2 Universal slots within 1 cabinet, Up to 20 users. Link up to 2 cabinets, Flexible configuration, Basic configuration embedded: 2 SLI, 1 LAN, 4 MGI.

Multiple configurations available by using new Cards
Trunk Boards: 4 TRK, 2 BRI. Station Boards: 4 DLI, 4SLI, 2DLI, 4 LAN. Optional Boards: Modem, MISC

Embedded Voice Mail and Media Gateway
  • Embedded support for Voice Mail and MGI
  • Voice Mail
  • 1-4 channel media gateway
  • Controlled by software licence
  • Compatability and Scalability
  • SPnet connectivity with OfficeServ 7100, 7200, 7400
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Samsung PABX OfficeServ 100 Switchboard

Samsung PABX OfficeServ 100 Switchboard Telephone System

OfficeServ 100 has everything you need to take your business to the next level. With advanced networking capabilities, you can link a remote location to operate transparently as a single entity. VoIP offers state-of-the-art convergence technology that allows you to make voice calls over your existing intranet.

Multi-site networking solution

OfficeServ 100 uses an international, open protocol (Q-sig), which enables compatible telephone systems to be integrated across multiple locations and creates a high level of feature transparency. You can link OfficeServ 100 to other existing legacy systems, so you don't necessarily need to invest in new technology across all sites. OfficeServ 100 also allows all users to benefit from the cost-efficient sharing of selected features across the network. They can have access to centralised functionality from simple call forwarding to advanced features such as operator services, voice mail, automated attendant and ACD across connected sites.

Branching out with VoIP
The Internet is revolutionising the way business operates, opening up a whole new world of information and opportunities. OfficeServ 100 is at the forefront of this revolution of communications, providing Voice over Internet Protocol (VoIP) functionality. OfficeServ creates more effective applications with IP technologies and reduces the ongoing costs of call traffic between linked sites.

Advanced communication solutions
A host of sophisticated standard and optional features are available for OfficeServ 100 to ensure that you maximise the potential of your communications solution. With access to features via desktop terminal or PC applications, each individual user can quickly and easily reap the benefits of the OfficeServ 100's comprehensive functionality.

System Management
OfficeServ 100 provides a comprehensive variety of management data, including cost reports and full details of inbound and outbound calls. You can also monitor your system and fine-tune the way it is used by staffs through the OfficeServ 100s program to restrict certain types of calls, helping to eliminate unnecessary usage. A well-configured system will streamline communications and reduce overall costs.

Virtual port
OfficeServ 100 provides a Virtual port, which is not connected to a physical cable, but has its own phone numbers and functional settings. Virtual port can be used as the parameter port for call transfer in CTI Applications such as the Internet Call Centre (ICC), and exchange saved information with real phones using the set relocation feature to implement a mobile office.

WAN/ LAN Functions
The WAN and LAN interface modules are installed in OfficeServ 100; thus data can be sent or received via the interface of the 10/100 base T Ethernet through the Intranet and via the Internet without the need for additional data equipment.

Wireless LAN, Mobility in your office
Samsung WLAN Solution will liberate you from the confines of your office. It will also provide you with significant cost efficiency with its ability to remove unnecessary cabling and maintenance through the qualified voice data service of IP & WLAN. Samsung's Enterprise IP Solution gives you the freedom to run high bandwidth wireless data applications along with a superior quality voice service on the same network. OfficeServ 100 uses standard Access Point and supports hand off and QoS.

Simple and slim design digital phone and IP phone
OfficeServ 100 supports user-friendly digital phones, IP phones and WLAN phones. To help you take full advantage of the features of the OfficeServ 100, OfficeServ phones have LCD screens and navigation buttons.

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Samsung PABX OfficeServ 7100 Switchboard Samsung PABX OfficeServ 7100 Switchboard Telephone System

OfficeServ 7100 is designed specifically for the small to medium sized company, supporting up to 32 extensions and a maximum of 30 trunk lines with either analogue or digital connections. It is highly configurable and can be tailored to your individual requirements and can also be upgraded and expanded easily as business needs change. The OfficeServ 7100 has everything you need to get started. Its pre-packaged, pre-programmed and pre-labeled simply unpack and plug in.

  • Easy plug-and-play platform that works straight out the box
  • Embedded full-featured Voicemail/ Auto Attendant standard
  • Supports wired and wireless handsets
  • Caller ID, name and number
  • Automatic call routing to local or long distance for cost savings
  • Email gateway delivers voice messages to your MS Outlook Inbox
  • Easily connect from home or remote office through remote IP phones
  • Enables networking to other OfficeServ platforms at remote offices and branches using SPNet
  • Uses cost-saving VoIP technology that supports IP phones and remote staff
  • Empowers your on-the-road professionals with Computer Telephony
  • Integration (CTI) and Softphone connectivity
  • Allows wireless handsets and PDAs to integrate seamlessly with phone system features through Wireless Access Points
  • Offers economical digital trunking using an ISDN-PRI circuit
  • SPnet connectivity with OfficeServ 7100, 7200, 7400

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Samsung PABX OfficeServ 7200 Switchboard

Samsung PABX OfficeServ 7200 Switchboard Telephone System

The next generation of IP platform is the OfficeServ 7200, providing IP based wired and wireless solution for voice and data communication. Businesses can use OfficeServ 7200 to build sophisticated telephony applications, secure data-communications infrastructure and policy-driven networks. OfficeServ 7200 can simultaneously support both traditional voice communication, voice over IP (VoIP) based data communication, and wireless solutions through Wireless LAN, and offers an effective, affordable solution for any organisation.

Integrated communication environment

The OfficeServ 7200 makes voice calls and sends/receives data by using the LAN/WAN modules. The user can use the integrated wire/wireless platform (phones, PCs, servers, mobile phones, or peripherals) to communicate easily.

IP based feature server
The OfficeServ 7200 uses an IP-based feature server to provide an IP solution, which integrates the functions of mail server, Session Initiation Protocol (SIP) server, and Voice over IP Unified Messaging Service (VoIP UMS).

Higher Quality IP Phone
The OfficeServ 7200 ensures the Quality of Service (QoS) of the voice calls depending on the priorities and grouping of data and voice packets. - Layer2 QoS: Priority Processing(802.1p), VLAN(802.1q) - Layer3 QoS: Class Based Queuing(CBQ), RTP Priority Queuing, or the on demand management of the bandwidth Wide Area Network(WAN).

WAN/LAN Functions
The WAN and LAN interface modules are installed in the OfficeServ 7200; thus data can be sent/received via the interface of the 10/100 base T Ethernet in both the Intranet and the Intranet without any data equipment.

Wireless LAN, Mobility in your office
OfficeServ WLAN liberates you from the confines of your office and provides you with significant cost efficiencies because the qualified voice and data service of OfficeServ WLAN removes needless cabling and maintenance. With its support for the WIP-5000M WLAN phone, OfficeServ provides full voice-data convergence not only for fixed network connections but also on Corporate Wireless LANs.

IP UMS
Samsung OfficeServ supports IP UMS that provides the unified messaging service of telephone, IP Phone, e-mail, voice mail, and FAX. You are able to access to your communication devices through Samsung UMS whenever and wherever you want because Samsung UMS is a web-based sophisticated solution.

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Samsung PABX OfficeServ 7400 Switchboard

Samsung PABX OfficeServ 7400 Switchboard Telephone System

OfficeServ 7400 has been designed to deliver advanced voice, data and wireless communications in a single platform. The OfficeServ 7000 series offers customers a complete full line-up of IP convergence system, and can handle increasing and evolving traffic patterns.

Competitiveness for the future

OfficeServ 7400 is the ideal solution for the present and future office because it can simultaneously support traditional voice communication, VoIP (Voice over IP), IP-based data communication and wireless solutions through Wireless LAN.

Advanced data networking
QoS with ensured stability is the top priority of the present enterprise communication in companies with increasing voice and data traffic. OfficeServ 7400 provides superior communication to handle increasing voice and data traffic of IP phones in small and medium business as supporting gigabit Ethernet and layer 2/3 LAN switching.

Security systems
The importance of security is particularly essential in enterprise communication. OfficeServ 7400 provides one interface module to be integrated with functions of Firewall, VPN, and IDS.

Secure mobile communication, WLAN
OfficeServ WLAN liberates you form the confines of your office and provides you with significant cost efficiency with its ability to remove unnecessary cabling and maintenance through the qualified voice and data service of OfficeServ WLAN. With its support for the SMT-W5100 WLAN phone and SMT-R2000 Dualband WLAN AP, OfficeServ 7400 provides full voice-data convergence not only for fixed network connections but also on Corporate WLAN.

Various terminals and differential points
OfficeServ 7400 has the function of fax and can make an emergency call in the case of an electricity failure, which can be used only on a traditional system. Also, OfficeServ 7400 can use many kinds of terminals (analog phones, digital phones, IP phones, IP video phones, IP softphones on PC/PDA).

Value added application for enterprise
OfficeServ 7400 provides many kinds of applications for users convenience, namely OfficeServ Call, News, EasySet, DataView, ACD and Operator.

IP UMS
Samsung OfficeServ supports IP UMS that provides a unified messaging service of telephone, IP Phone, e-mail, voice mail, and FAX. You are able to access to your communication devices through Samsung UMS whenever and wherever you want because Samsung UMS is a web- based sophisticated solution.

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Samsung Officeserv, DS, Digital Phones

Samsung DS-5000 Series

Samsung Digital phone, a choice of simple handsets or fully featured terminals with interactive LCD display and programmable functions, will bring the power of Samsung's IP Solutions in the hands of every user. DS-5000 Series key sets deliver the power of your Samsung solution to every desktop with a comprehensive range of features at your command.

  • On-screen busy lamp field display (in a large LCD Phone)
  • Personal address book (in a large LCD Phone)
  • Faster menu interrogation (in a large LCD Phone)
  • Calendar function (in a large LCD Phone)
  • Calculator (in a large LCD Phone)
  • Text messaging (in a large LCD Phone)
  • Personalized image display (in a large LCD Phone)
  • Easy Conferencing function (in a large LCD Phone)
  • CLI AND DDI information
  • Context Sensitive Keys
  • Speed Dialing
  • Appointment Reminder
  • Redialing
  • Call Forwarding
  • Call Pickup
  • Integral Paging
  • Daughter boards
  • Navigation button
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Samsung DS-5000S

Samsung DS-5000S Digital Phone

  • 2-Line LCD screen

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Samsung DS-5007S

Samsung DS-5007S Digital Phone

  • 2-Line LCD screen
  • 7 Key buttons
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Samsung DS-5014S Samsung DS-5014S Digital Phone
  • 2-Line LCD screen
  • 14 Key buttons

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Samsung DS-5012L

Samsung DS-5012L Digital Phone

  • Large LCD(4-Line)
  • screen
  • Navigation button,Scroll button,Graphics&Icons
  • 100 Virtual function buttons
  • En bloc dialing
  • 12 Key button

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Samsung DS-5014D

Samsung DS-5014D Digital Phone

  • 2-Line LCD screen
  • Navigation buttons
  • 14 Key button

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Samsung DS-5021D

Samsung DS-5021D Digital Phone

  • 2-Line LCD screen
  • Navigation buttons
  • 21 Key button

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Samsung DS-5038D Samsung DS-5038D Digital Phone
  • 2-Line LCD screen
  • 38 Key buttons

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Samsung DS-5064B Samsung DS-5064B Expansion
  • 64 button AOM

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Samsung OfficeServ IP Phones

OfficeServ IP Video Phone

Style and intelligence on your desktop! SAMSUNG IP Phone provides you convenience and cost efficiency with its ability to remove unnecessary cabling and maintenance through the qualified voice data service of IP & WLAN.

  • CMOS 0.3M Pixel Camera
  • 3.5 TFT Color LCD
  • QVGA (320x240 pixel)
  • VOD, Video CID
  • Image Capture & Playback
  • Video Code: H.263, MPEG-4
  • Navigation key and scroll button
  • Fully hands-free
  • 5 fixed function keys: Screen/PIP, Camera Off, Transfer, Hold, Speaker
  • Adjustable LCD panel
  • Choice of ring tones
  • Headset capability
  • Wall mountable

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Samsung Office Navigator 21 Button

Samsung Office Navigator 21 Button IP Phone

  • 48 character display (2 x 24)
  • 21 programmable keys with tri-colored LEDs
  • Navigation keys
  • Fully hands free
  • 5 fixed function keys: Redial, Conference, Transfer, Hold, Speaker
  • Adjustable LCD panel
  • 3 context keys and scroll button
  • Built-in speakerphone
  • Choice of ring tones
  • Headset capability
  • Wall mountable
  • 12 Key button

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Samsung Office Navigator 14 Button

Samsung Office Navigator 14 Button IP Phone

  • 48 character display (2 x 24)
  • 14 programmable keys with tri-colored LEDs
  • Navigation keys
  • Fully hands free
  • 5 fixed function keys: Redial, Conference, Transfer, Hold, Speaker
  • Adjustable LCD panel
  • 3 context keys and scroll button
  • Built-in speakerphone
  • Choice of ring tones
  • Headset capability
  • Wall mountable

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Samsung Office Navigator 7 Button

Samsung Office Navigator 7 Button IP Phone

  • 48 character display (2 x 24)
  • 7 programmable keys with tri-colored LEDs
  • Navigation keys
  • Fully hands free
  • 5 fixed function keys: Redial, Conference, Transfer, Hold, Speaker
  • Adjustable LCD panel
  • 3 context keys and scroll button
  • Built-in speakerphone
  • Choice of ring tones
  • Headset capability
  • Wall mountable

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Samsung Wireless IP Phone

Samsung Wireless IP Phone

  • Color LCD Screen
  • 25 hours standby time / 2.5 hours talk time
  • Dedicated hold and transfer keys
  • Navigation keys
  • Conference buttons
  • On/Off key
  • Headset capability
  • Polyphonic ring tones
  • Key lock
  • Call log
  • Vibrator mode
  • CLIP (Calling Line Identification Presentation) display

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Samsung OfficeServ Softphone

Samsung OfficeServ Soft phone

  • System Soft Keys
  • Speed Dialing
  • Call Pickup
  • Call Hold and transfer
  • Caller ID Display
  • Message / Voice Mail indication
  • Phone Book
  • MS Outlook Integration
  • Video features (with OS7000 range only)
  • Video Call
  • Soft phone to Soft phone
  • Soft phone to Video Phone
  • Camera On/Off, PIP (Picture in Picture)
  • Uses standard PC camera (not supplied)
  • Two available Video Viewer sizes

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Samsung PABX Switchboard Basic System Features

PABX:

A Private Automatic Branch Exchange (PABX) is an automatic telephone switching system within a private enterprise. Originally, such systems - called private branch exchanges (PBX) - required the use of a live operator. Since almost all private branch exchanges today are automatic, the abbreviation "PBX" usually implies a "PABX."

IPABX:

IPBX stands for Intranet Private Branch Exchange. An Intranet Private Branch exchange is a phone solution for a business where the exchange of voice by using Voice over IP (VoIP).

Most of these systems have similar features to as the PABX. Many have enhanced features such as integrated voice mail with e-mail.

SAMSUNG PABX Switchboard Standard Capabilities:

Conference call:

Is a telephone call where more than one user talks and/or listens to the caller who initiated the call. The conference call is designed to allow the called party to talk during the call, or the call may be set up so that the other party only listens into the call but cannot speak. Referred to often as a Tele conference call.

Some conference calls are set up where the caller calls the other users and adds them to the call, and in some cases the other users can call into the conference call, by either dialing into a specialized type of telephone that can handle multiple calls, or by using a special telephone number set up for that purpose.

A three-way call is available as an option (usually at an extra charge) for most customers which allows them to add a second, outgoing, call to a call already connected at their number.

DDI or DID Direct Inward Dialing:

DDI or DID Direct Inward Dialing is a feature offered by telephone companies for use with their customers' PABX system, whereby the telephone company allocates a number range all connected to their customer's PABX. As calls are presented to the PABX, the number that the caller dialed is also given, so that the PABX can decide which person in the office to route the call to.

This feature enables companies to have fewer lines than extensions whilst still having a unique number for each extension, callable from outside the company.

Each extension of the PABX system may be assigned a seven digit external telephone number. If one knows the internal extension of this person one can dial the seven-digit number and be connected directly to the person called, bypassing the operator or PABX auto-attendant.

Fax servers also use this system.A PC running fax server software and fax modem cards uses the last three digits to identify the recipient of the fax. This allows thousands of people to have their own individual fax numbers, even though there is only one fax machine.

People giving out their work number who tell you it's a "direct line", often mean its a DID number.

DID (DDI) and VoIP:

DDI numbers are particular relevant for VoIP communications. For people to connect to the traditional PSTN network to call people connected to VoIP networks, DDI numbers from the PSTN network are obtained by the administrators of the voice over IP network, and assigned to a gateway in the voice over IP network. The gateway then routes calls incoming from the PSTN across the VoIP network to the appropriate VoIP user. Also, calls originating in the voice over IP network will appear to users on the PSTN as eminating from one of the assigned DDI numbers.

Call transfer:

Is a telephony mechanism that allows a user to move (relocate) an existing call to another telephone by using the transfer button and dialing the required location. The transferred call can be either announced or unannounced.

When a transferred call is announced, the desired extension is notified of the impending transfer. This is done by putting the caller on hold and dialing the desired extension number, they are then notified and if they choose to accept the call, it is transferred to them.

Otherwise an unannounced transfer is one which is transferred without notifying the desired extension of the impending call. It is transferred to their extension by way of a transfer key on the operator's phone or by keying in the relevant digits which achieves the same function.

Automated Attendant (AA)

Is a system that allows callers to be automatically transferred to a user's extension without the intervention of a receptionist. A receptionist, who acts as the telephone operator, can be reached by pressing 0 or 9 on most systems. The automated attendant features on most modern PABX and key phone systems.

Sometimes a name directory is found on a system. The name directory is usually set up last name followed by first name. As soon as the user name is announced the caller presses # and it will automatically rings the extension, sometimes after announcing the correct extension number for the caller's future reference.

A do not disturb can also be set up on the extension to forward all calls directly to voicemail without ringing the extension. When the caller does not want to disturb the user, or is calling a guest mailbox without a phone express messaging can be used.

These attendants can be set up also as message-only information "mailboxes" so that a company can give business hours, directions to their office, job offerings, and answers to other frequently asked questions. The calls are then forwarded to the receptionist after each message plays, or the user can return to the main menu.

Auto Attendants:

  • Colleges use them for telephone registration where the caller uses the key pad or interactive voice response to register for courses or check grades.
  • Transfer a call to another outside phone line, connecting two companies via wide-area networking and voice over IP, and using software like Outlook Express or Outlook to have unified messaging.
  • Auto attendants can and often are programmed very poorly by their owners (see "is your auto attendant friendly to customers", leaving them confused and frustrated, forcing callers through a seemingly endless series of questions and menus before anyone actually answers the call. This can cause a decline in customer service in general.
Voicemail (or voice mail, vmail or EVM)

Is an organized management system of managing telephone messages for a group of people in the PABX neighborhood. It is simply an answering machine using a standard telephone handset for the user interface, and uses a centralized computerized system to manage the messages.

Voicemail systems are sophisticated answering machines in that they can:

  • answer more than one call at the same time
  • store incoming voice messages in mailboxes personalized with the user's phone number
  • enable users to forward received messages to another voice mailbox
  • send messages to one or more other user voice mailboxes
  • add a voice introduction to a forwarded message
  • store voice messages for future delivery
  • make calls to a telephone or paging service to notify the user a message has arrived in his/her mailbox
  • transfer callers to another phone number for personal assistance
  • play different message greetings to different
  • callers. Voicemail messages are stored on hard disk drives. Messages are recorded in digitized natural human voice similar to how music is stored on a CD. Messages are retrieved by the user calling the system from any phone, logging on and his/her messages can be retrieved immediately. Users can retrieve or store messages at the same time on the voicemail system.

    Many voicemail systems also offer an auto attendant facility. Auto attendants enable callers to a main number to access directory service or self-route the call to various places such as a specific department, an extension number, or to a recording in a voice mailbox.

Follow-me:

Is a feature of private branch exchanges (PABXs) that determines the routing of incoming calls. The exchange is configured with a list of numbers for any given person. When a call is received for that person, the exchange routes it to each number on the list in turn until either the call is answered or the list is exhausted (at which point the call may be routed to a voice mail system).

Call forwarding (call diverting)

Is a feature that allows an incoming call to a called party, which would be otherwise unavailable, to be redirected to a mobile telephone or other telephone number where the desired called party is situated. The forwarded line rings once, to remind the customer using Call forwarding that the call is being redirected. The fee charging structure for a calling party to place a call to the called party which has their number forwarded is usually incurred by the party forwarding the call.

Music on hold (MOH)

Refers to playing pre-recorded music to fill the silence that would be heard by telephone callers that have been placed on hold. It is especially common in situations involving customer service.

Most MOH systems are integrated into a businesses telephone system via an audio jack on the telephone equipment labeled "MOH". The source of the music is usually from CDs,radio or MP3.

MOH formats, such as MP3 files can be custom-created to suit the particular needs of a business and can be used to promote special offers give information or promote the business. The announcements can be scripted to emphasize particular attributes of the business such as location, store hours, or special promotions or services. These are typically used for up-selling and cross-selling callers.

Automatic ring back:

Occurs when you call someone and their line is busy, you have to call back every few minutes to check if their line is free yet. With automatic ring back, you just dial a code, then when their line is free, your phone rings with a distinctive ring (so you know it is automatic ring back and not a regular call). When you pick it up, it calls the other number since it is now free.

Night service:

Is a feature of PABXs whereby for a set period during the day (usually for hours outside of normal office or work hours, when normal operator services are not provided) incoming calls are automatically redirected by the switchboard to particular telephones or to an answering machine, a voice mail system, or the duty station of a night watchman.

Automatic Call Distributor (ACD)

a device that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration system.

ACD systems are quite often found in companies who have very busy switchboards with lots of incoming phone calls and where the caller has no specific need to talk to a certain person.

Routing incoming calls is the task of the ACD system. The system consists of hardware for the terminals and switches, phonelines, and software for the routing strategy. The routing strategy is a rule based set of instructions that tells the ACD how calls are handled inside the system. Most of the time this will be a set that determines the best available employee for a certain incoming call. To help make this match, extra variables are taken into account, most often to find out the reason why the customer is calling. Sometimes the caller's caller ID or ANI is used, more often a simple IVR is used to just ask for the reason. ACD servers can cost anywhere between a few thousand dollars to close to millions of dollars for a very large call center handling thousands of calls per day.

Originally, the ACD function used to be internal to the PBX of the company. However, due to the closed nature of these systems, they lacked flexibility. A system was then designed to enable common computing devices, such as server PC's, to take the routing decisions. For this, generally the PBX would issue information about incoming calls to this external system and receive a direction of the call in response.

An additional function for these external routing applications is to enable CTI. This allows improved efficiency for call center agents because they are offered phone calls with relevant data at the same time on their PC.

Also, these protocols enable call centers consisting of PABXs from multiple vendors to be treated as one virtual contact center. All real-time and historical statistical information can then be shared amongst call center sites.

Call waiting:

If a calling party places a call to a called party which is otherwise engaged, and the called party has the call waiting feature enabled, the called party is able to suspend the current telephone call and switch to the new incoming call, and can then negotiate with the new or the current caller an appropriate time to ring back if the message is important, or to quickly handle a separate incoming call.

Call waiting alleviates the need to have a separate line for voice communications.

Call pick-up:

Allows one to answer someone else's telephone call simply by pressing a special sequence of buttons on the telephone set.

Call pick-up can be directed and is used for picking up a call that is ringing at a specific extension number; this feature is accessed through a different sequence of buttons than normal "call pick-up".

Only one call can be picked up by the same telephone set at one time. If there are many incoming calls at the same time, "call pick-up" will pick up the call that rang first unless the pick-up is directed.

Uses of call pickup:

If a colleague's telephone set is ringing, one can answer that call by picking up one's own set and then using the "call pick-up" feature, instead of going all the way to the colleague's desk.

Call pick-up is often used in workgroup settings, for example offices that answer customer enquiries. In such settings, it usually does not matter who picks up a call.

Useful in large offices with more handsets than staff.

Call park:

Is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.

Call park is activated by pressing a preprogrammed button or a special sequence of buttons. This transfers the current telephone conversation to an unused extension number and immediately puts the conversation on hold. (This is called parking the call; and the call is said to have parked onto a certain extension. Essentially, call parking temporarily assigns an extension number to an incoming call.) The telephone system will then display the extension number of the parked call so that the call can later be retrieved.

At this point, the telephone system will often provide an option for the person to make an announcement through a public address system (often consisting of some or all of the telephone sets controlled by the telephone system). Making such announcements in such a way is referred to as paging.

A set time is then provided for any person to retrieve the call by dialing the extension number of the parked call on any telephone set.

If no one picks up the parked call within the set time, the telephone system may ring back the parked call. This transfers the parked call back to the person who originally parked the call.

Uses of call parking:

Call parking is often useful in buildings with many offices or with more than one floor, and with most of the areas having access to one or more telephone sets.

If the desired called party is not the person who picked up the call, and the desired called party is at an unknown location, the person who picked up the call may park the call and then use the public address system to page the desired called party to pick up the call.

During a conversation, a person may need to go to another office for some reason (for example, to retrieve an important file); parking the call allows this person to continue the conversation after arriving at the other office.

TMS Telephone Management System:

Is the practice of accounting for the cost of all billable telephone calls made from within an organization. The accounting includes determining the total cost of all telephone calls for purposes of comparing with the phone company's invoice, and identifying the proper entities (person or department) to be charged back for each unique call.

A TMS is an information systems solution in the form of software that collects data from an Internet Protocol server, PABX or Key system when a call is made and attaches a cost and a location to the call.

Most PABXs have the capability to send call information out of a serial port or via a proprietary network service. The call accounting has a capturing module or capturing device that is then able to store the data from the PABX.

This data is sometimes called Call Detail Recording (CDR) or Station Message Detail Recording (SMDR).

The CDR may contain the following information:

  • The Extension or User that made / received a call.
  • The Trunk Number or PBX trunk equipment number where the call originated.
  • The Time of day of the call.
  • The duration of the call.
  • The dialed number if outgoing or the CallerID if incoming.
  • An Authorization Code for calls via certain users.
  • Transfer or conference information.
  • An Account Number.
The TMS Man3000 and Siemens Proteus Call Management Software report the following features:

  • Billing per departments or individual users for calls made within companies.
  • Using account codes to bill back clients for calls made on behalf of the clients.
  • To find abusive calling patterns.
  • To check voice network functionality.
  • In the Hotel industry, to bill back guest calls made from within rooms for the time the Guest stayed (usually with a markup of some sort).
  • In multiple carrier environments, the reports are used to check best rates for carriers used by the clients.
  • To identify peak periods of activity and inactivity.
There are many vendors on the market with call accounting solutions that cater to general business, professional and the hospitality industry. (MAN3000 & Siemens Proteus)